Bangkok, Thailand: Best Western Plus @20 Sukhumvit Review

Bangkok, Thailand: Best Western Plus @20 Sukhumvit Review

We recently had our ten days Bangkok, Thailand trip. For the entire duration of our vacation, we stayed at Best Western Plus @20 Sukhumvit Hotel. I’ve got a pretty good deal online, and it’s all worth it. Read our full review below.

Check-in and Check-out Time

The standard check-in time in Best Western Plus @20 Sukhumvit is 2 pm, and the check-out time is 12 pm. When I booked our accommodation here, I specify that we’re arriving around 10 am, and if possible, we want to check-in early because we have a child and we lack sleep since we left home around 3 am. They responded via email that early check-in is subject to availability. I was hopeful that there would be an available room because our arrival falls on a weekday. Moreover, given that I booked a room for ten nights, I thought that maybe they would have some consideration. However, upon arrival, they said that we cannot check-in early, but we can leave our luggage and just come back at 2 pm. Okay, we're so disappointed. Despite being tired, we just went to Dinosaur Planet which is just a walking distance from the hotel.

I already moved on about my disappointment in the check-in time, but then I noticed that the hotel is not fully-booked. There are very few occupied rooms that day. Even on the next days, we overheard some other guests requesting to have an early check-in. They declined and informed the guests that there's no available room. We know there are a lot of empty rooms because we're there for so many days already. So in short, they don’t allow early check-in. 

Bangkok, Thailand: Best Western Plus @20 Sukhumvit Review


I booked for a Superior Double Room with one King-sized bed. It has a glass wall so that people can see the view outside – mostly, buildings and the traffic. If you don’t like too much sunlight like me, worry not because there are black out curtains. The room is spacious with a work desk, a small couch, 32-inch television, coffee and tea making facilities, small refrigerator, cabinet, and a safety box. There are complimentary two bottles of drinking water daily and two sets of coffee and tea. The toilet and bathroom have complete toiletries (dental kit, shampoo, soap, bath gel, shaving kit, lotion, shower cap, and tissue rolls). Of course, there’s a hot and cold shower. Sorry, no bath tub here but it’s fine; it's no big deal for us. The toilet has a bidet, yes! Plus, there’s a shaving mirror and a hair dryer.

They clean the room and replenish the toiletries every day too. However, there are times that the housekeeping missed cleaning our room, so I had to call to the front desk to inform them that nobody makes up the room. It’s a good thing that they immediately send someone to clean the room for us. There are also times that they just make-up the bed and clean the toilet but they didn't vacuum the carpet. I can see some crumbs, and I had to call again to request for vacuum service. 

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Internet Connection

Having a good internet connection is very important for us because we work online. I’m glad that Best Western Plus has a stable internet connection. The download and the upload speed are both around 5 mbps only. It’s not so fast but it’s enough to have our work done, and what’s important is that it is stable. However, they only give two internet access codes per room. Aside from the laptops, we also need to connect our cell phones, but they only gave us one extra access code. Also, the connection expires in seven days. Since we stayed longer, we had to ask for new access codes on the seventh day.

As a backup, I bought a dtac tourist sim card which costs 299 THB with unlimited data connection for eight days. It's handy too because we always use Grab and Uber when going around Bangkok. 

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Best Western Plus @20 Sukhumvit doesn't have much to offer. They don't have a gym and no swimming pool. We were expecting to have at least a swimming pool because we saw it on the pictures. We even bought Wyatt’s swimwear and life vest. However, it turns out to be just a Jacuzzi area at the rooftop – not a swimming pool. Anyway, Wyatt still enjoyed the Jacuzzi at the first and last day of our stay there.

They don't have free airport transfers, but you can ask them to book a cab for you going to the airport. That's what we did because we don't want hassles on our early morning departure. You may choose between metered or fixed rate which is 500 THB. In our case, I chose the fixed rate instead because if it's traffic, the metered rate can be very high.

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There are two dining areas here – Rewind Eatery and Bar on the ground floor and TropiKool restaurant at the hotel's rooftop. We only had our welcome drinks at the Rewind Eatery & Bar, and we didn't order anything from there afterwards. The room we booked doesn't have breakfast, but if you want, you may go for the room package with a buffet breakfast. On our first night there, we had our dinner at the TropiKool restaurant and ordered a Thai dish called "Kao Pad." You may choose between pork, chicken, beef or seafood. It was so sumptuous, and it became my favorite. I tried Kao Pad from other restaurants, but the one in Best Western Plus is the most delicious for me.

We also tried their carbonara, and I won't recommend it. There are other a la carte menus for lunch and dinner but the food there was a bit expensive. Since we are on a tight budget, we always go for rice meals at the nearby 7-Eleven store. There’s Kao Pad there as well and far way affordable. 

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Overall, our stay in Best Western Plus @20 Sukhumvit is just fine. I loved the location, the cleanliness of the room and hallway, and the staffs are friendly – especially the security guards. Whenever we go out, they will talk and play with Wyatt despite the language barrier. It is a good budget hotel for family with kids.

Best Western Plus @20 Sukhumvit

Address: 17 Sukhumvit 20 Alley, Khwaeng Khlong Toei, Khet Khlong Toei, Krung Thep Maha Nakhon 10110, Thailand

Tel: +662 261 2200 | Fax: +662 261 3457


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